Effective Date: 09.02.2026
Owner: [email protected]
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, which includes a blog, shop, and resource section.
We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR).
1. Who We Are
This website is operated by Sami Ward, Chaos to Calm. If you have any questions or requests about your personal data, please contact us at:
📧 [email protected]
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Name
Email address
Phone number
Payment details (processed securely through integrated payment providers)
Other data you voluntarily provide via forms or contact requests
3. Why We Collect Your Data (Legal Basis)
We only process your personal data when we have a legal basis to do so. This includes:
Consent - You’ve given clear permission (via checkbox or pop-up) for us to process your data for a specific purpose.
Contractual necessity - To provide a service or process an order.
Legitimate interest - For improving our site or communicating with you in a relevant and non-intrusive way.
We use your data to:
Send newsletters or emails (with your consent)
Process purchases and deliver services
Respond to inquiries and support requests
Improve our website experience
4. How We Collect Data
We collect data directly from you when you:
Fill out forms
Make a purchase
Subscribe to a newsletter
Contact us through the website
You always have the choice to opt out or unsubscribe from communications.
5. Data Sharing and Third Parties
We do not sell, trade, or rent your personal data to others.
We use High Level CRM (Funnel Sketchers) to manage contacts and communications. This service stores your data securely and only processes it under our instructions.
We ensure that all service providers handling personal data are compliant with GDPR and maintain robust data protection standards.
6. Cookies and Tracking
We may use cookies to:
Enhance website functionality
Remember preferences
Analyse site traffic
You will be notified via a cookie banner/pop-up when cookies are used, and you can manage or withdraw your consent at any time.
7. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (right to be forgotten)
Withdraw consent at any time
Object to or restrict certain types of processing
Lodge a complaint with a supervisory authority (such as your national data protection authority)
To exercise any of these rights, please email us at [email protected]
8. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal or reporting obligations.
When we no longer need your data, it will be securely deleted or anonymised.
9. How We Protect Your Data
We take your data security seriously. We use:
SSL encryption (https)
Secure CRM (High Level)
Access controls and authentication measures
Regular data review and cleanup
10. International Data Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
11. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with the updated date. Please check this page periodically to stay informed.
12. Contact Us
For questions, requests, or complaints regarding your personal data:
Summary
We collect minimal data to serve you better
You control your data and can unsubscribe at any time
Your information is stored securely and not shared with third parties